The pandemic was a huge blow to the restaurant industry, and it took time for businesses in this sector of our economy to recover. The National Restaurant Association reported that restaurant and food service sales fell by $240 billion and more than 110,000 eating and drinking establishments closed their doors in 2020, either temporarily or permanently. However, today restaurants have actually seen growth as they adapt their business models on how best provide service when people need them most through technology.
The reporting also reveals one thing common among successful eateries: using digital tools like point-of-sale systems or automated cashiers so staff can focus less time handling transactions while maintaining customer satisfaction.
eHopper is proud to be one of the industry’s leaders in digital transformation. The company has seen firsthand how restaurants are using technology more than ever before, and we want you all to know what these changes can mean for your business:
As a tech supplier who offers quality risk management solutions through an innovative eHopper POS platform designed especially for restaurant brands, we has been able see some major shifts coming from across this domain:
1. Guest Experience
One of the most important advances in foodservice technology is that it can now provide a better, more convenient experience for guests. These advancements include touchless ordering systems and personalized interactions with customers through data-driven insights.
A typical example would be using your phone’s camera to place an order without having any contact whatsoever! Think about all those times when you went out somewhere but had no chance because someo/p>
• Touchless menus and payment with QR-code
• Digital loyalty and rewards programs
• Self-service kiosks
According to payment systems operane else was driving or waiting on tables – imagine not needing either one?
These advances include:
• Online ordering for pickup or delivery<tor`s data (Paytroniх and PYMNTS.com) , “The average restaurant customer regularly uses four channels to place food orders,” and they prefer online ordering over phone or in-person orders. In addition, when it comes to loyalty programs – 85% of restaurant loyalty program users “want to interact with their restaurants’ loyalty programs using smartphone-enabled methods.”
The demand for self-service kiosks in restaurants is growing as more people want the option to order and pay themselves.
2. Safety And Compliance
Achieving a safe and high quality restaurant is not easy. However, technology can be used to control the variables that impact staff safety or customer experience as well as food preparation and storage conditions in order for businesses like these to operate more efficiently with less risks involved. It includes:
• Site-based compliance covering regional regulations tailored for each restaurant location, along with access to corporation-wide quality and safety protocols.
• Daily employee pre-shift and wellness checks.
• Sanitation and cleanliness protocols.
• Food safety and temperature monitoring.
• Product recalls.
• Federal and local government mandates.
3. Supply Chain Visibility & Successful Inventory Management
Supply chain visibility is the ability for companies to know what they’re getting from suppliers and when. They can then plan accordingly, ensuring that everything ran smoothly on time with no hiccups along the way.
The pandemic created big supply chain interruptions and sourcing challenges that impacted everything from food ingredients to paper and sanitation products. Adding to this challenge were the frequent changes in regional mandates, which forced companies with manufacturing facilities around the world (like those mentioned above) adjust their operations accordingly. Therefore, real-time inventory management of products in a multi-channel stream has become a necessary requirement for POS systems installed in restaurants.
eHopper offers solutions that allow restaurants and operators to better visualize and manage supply chain processes to improve:
• Inventory management by providing real-time visibility into the supply chain — from the point of purchase through transporting, storing and serving through omni channel POS
• Quality control through fast and efficient resolution of product quality incidents or product recalls.
• Supplier management by standardizing the onboarding of new partners, maintaining supplier records and recording quality with eHopper POS features.
Restaurants have the opportunity and challenge of ensuring a superior guest experience goes hand in hand with providing their customers more connected digital experiences across multiple channels via eHopper POS installation.
Restaurants are required to use any digital solution for better informed decision making and improved operational execution. They can also personalize their customer service by leveraging data from mobile orders, determine guest preferences with effective supplier scheduling/management practices that include online ordering with eHopper omnichannel POS
The eHopper POS is a comprehensive solution for restaurants. It has all the features and benefits that you could ever need!