Customer Support & Implementation Specialist

We are a thriving software company in downtown Manhattan specializing in developing and selling POS (point of sale) systems.

This role will manage post-sales training and implementation as well as customer support calls, troubleshooting to resolution and ultimately ensuring client satisfaction.

We’ll train you on our product and support workflow, but key to this role are a poised and polished phone presence, ability to listen and document customer challenges and problem solve.

This is a full time regular, office based role.

Requirements:

– At least 1-3 years of previous customer support work

– Solid computer skills including MS Office applications

– Ability to multi-task and collaborate with colleagues to ensure customer retention

– Ability to stay calm and focused under pressure and remain focused on the tasks at hand

To apply for this opportunity, please send your resume and salary expectations to ehopperjobs@ehopper.com