Hardware Return Policy
Something not right with your order? Contact our technical support team and we’ll help solve the issue. You can reach us at: firstname.lastname@example.org or 212–651–8911 ext 2
All replacements must be initiated with our technical support team within 15 days from original ship date. Our technical support team will issue a Case number for you to place on your shipment. POS Portal must receive the product within 15 days of RMA issue date for full return consideration. All packages must be double boxed with the original product box inside and the RMA number must be clearly written on outside box. Any package returned without an RMA number cannot be accepted and may result in service delays. Product box must be clean and undamaged, complete with all manuals, cables, etc. just as you received. If all packaging and accessories are not returned, a deduction may be made from your refund. If the product is tested and the problem cannot be duplicated a fee may be charged and the product will be returned to you.
Accessories and consumables are non-refundable. If a product is returned with a password activated that cannot be disabled or a certificate locked, the return cannot be processed and the product will be returned to you.
All returns are subject to a 25% restocking fee.
All products purchased on eHopper or through eHopper sales person that are refurbished are “as-is” and cannot be exchanged or returned.
Should the device prove to be defective upon delivery, please contact our technical support team within 15 days from original ship date.
All warranty related issues after the return policy period expires must be done through the manufacturer.