Order Management

Streamline operations and increase organization by quickly accessing old orders.

• Email or print the receipt at any time
• Void the order on day of purchase
• Refund order at any time
• View order history and details

Gear each order to a specific order type in POS so that customers can be serviced quickly and efficiently.

• Create custom order types, as well as remove or choose default order type options, to better track each order geared towards your business needs.
• Select an order type for each order and have it printed on the kitchen receipt
• Easily view and manage all orders with a specific order type by filtering by order type in the Orders section of POS.
• Have customer’s address appear on receipts for delivery orders.

Remain informed of each order’s status throughout the order process to reduce human error, speed up sales, and improve customer service.

• Update fulfillment status of order at any point, even after it has been processed.
• Update an order’s status once it is in preparation.
• Update an order’s status once it has been prepared.
• Update an order’s status to when it is being sent to the customer
• Update the order’s status once the customer receives it.
• See all orders that have not yet been completed in reporting.

Save time and be more organized by tracking orders in an all-in-one view.

• View all current and previous orders on one screen.
• Filter orders by fulfillment type, order type, order source (POS, online, kiosk, etc) and payment status
• Filter orders by stores and time period
• Filter orders by payment status
• Search orders by customer name, UPC, or tracking ID
• Sort orders to your preference
• Select an order to access its order details or to reopen it
• Export orders to a .csv file